An AI employee answers patients on WhatsApp and books appointments
- Industry
- Healthcare
- Year
- 2026
- Solution
- AI Employees
Before
Patients messaged the clinic on WhatsApp at any time of day. The front desk staff replied between phone calls and patients waiting in line. In the evenings and at weekends, messages waited until the next working day.
The problem
Replies came hours later, and by then the patient had often booked with another clinic.
Staff answered the same questions about prices and addresses over and over again.
Bookings were made by hand, and sometimes two patients ended up in the same slot.
What we built
We connected an AI employee to the clinic's WhatsApp and the doctors' schedule.
It replies instantly, day and night, to questions about services, prices and how to prepare for a visit.
It sees the doctors' free slots and books patients without the front desk.
It hands complex cases and complaints to a person, together with the whole conversation.
It reminds patients about their visit the day before.
The result
Patients get a reply within a minute at any time of day. Front desk staff look after the patients in the clinic instead of the chat. The schedule no longer drifts from reality, because bookings go straight into it.